We’re on the cusp of a machine-augmented revolution in the future of work, fueled by workers’ evolving expectations and businesses’ changing needs. Making this transformative shift will demand a keen focus on agility and sustainability. It will also require building a smarter HR function and delivering more consumer-like experiences to keep pace.

To thrive in this age of change, HR needs to evolve from its legacy as a steward of employment to become a steward of work. HR’s legacy role was designed to ensure the silent running of the enterprise — enough people with the right skills, available at the right time and price. This often led to one-size-fits-most talent and workforce solutions that were built for efficiency. As AI and the democratization of work exponentially increase the velocity and variability, progressive HR functions are redefining their mandate to become stewards of work. They are enabling talent to connect to work as seamlessly as possible while meeting more talent on their individual terms, bending the demand and supply curves of work in a fundamentally different way.

With HR at the helm, businesses can build a more intuitive, human work experience that places people at the heart of this transformation.

Sustained transformation requires an ecosystem approach rooted in change and designed for fluidity. Transformation is successful when it creates trust in every interaction, when people and the business thrive in every experience, and when HR is empowered to transform every day.